What to Ask an HVAC Contractor?

What to Ask an HVAC Contractor?

Advice from HVAC Pros with 30+ Years of Experience

At Air Comfort Experts, we are passionate about sharing insights and information with those in our community to make their lives easier and assist in navigating complex HVAC problems. To this end, we have listed and answered numerous questions you may want to ask an HVAC contractor like us. Many of these questions can help you choose a professional you can trust with your home's comfort system. Others are beneficial for learning about ways to improve your comfort, energy efficiency, and the reliability of your HVAC technologies.

Check out the questions and answers below, and do not hesitate to contact us for additional guidance and information from our licensed, insured, and highly trained team.

You can reach us at (626) 323-9820 or get in touch via our convenient online contact form. We serve those throughout Pasadena and other parts of the Greater Los Angeles Area.

What Services Do You Provide?

HVAC contractors offer numerous services that deal with heating, ventilation, and air conditioning systems (hence HVAC).

Commonly, these include:

New heating and air conditioning system installations
Upgrades for older units
Ductwork installations and repairs
Indoor air quality testing and improvement solutions
Energy efficiency assessments and updates
Thermostat installation and programming

The latter three services may be a bit of a surprise. When many think of HVAC contractors, they imagine someone who services and installs heating, cooling, and ventilation systems. However, they do not often consider how a knowledgeable professional can help them make their homes more comfortable, functional, and energy efficient.

Have You Worked on a Home/System Like Mine?

There is no substitute for experience in the HVAC industry. Before hiring someone, you must be certain they have the know-how and training to meet your needs. When you first speak with your prospective contractor, ask them about their experience working on a home or system like yours and request examples of projects they have completed.

Are You Licensed & Insured?

HVAC contractors in California are required to have a license and carry insurance. This protects consumers from scams, inferior services, and accidents or property damage. As you sort through your options for an HVAC contractor, pass on anyone not clearly licensed and insured.

Do You Offer Any Guarantees or Warranties?

You deserve to partner with a reputable heating and cooling professional who will stand behind their work. Generally, this will take the form of guarantees and warranties. At Air Comfort Experts, for example, we provide a satisfaction guarantee, meaning we make certain our customers are 100% happy with our solutions. Otherwise, we do everything we can to remedy the unexpected problem. Additionally, we help customers take advantage of extended manufacturer warranties, such as those offered by Mitsubishi Electric.

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Our Featured Services

Why Choose Us?

Trusted Brands, Reliable Comfort
We design, supply, and install systems from leading global manufacturers like Daikin, Trane, and Bryant, ensuring your home is equipped with the best technology available.
Family Owned & Built on Trust
We’ve built our reputation by delivering honest, dependable service. Your comfort is our priority, and we’ll always provide the right solution for your needs.
Energy-Efficient Solutions
With over 30 years of local and international experience, we deliver cutting-edge, sustainable HVAC solutions that reduce energy consumption and save you money.
Sustainable Comfort for All Seasons
With our advanced heat pump technology, we bring clean, efficient comfort to Southern California homes, perfectly tailored to every season’s needs.

ow Can You Improve My HVAC System's Efficiency?

You do not have to completely overhaul your HVAC system to increase its efficiency. A contractor who is truly invested in serving your best interests can recommend and perform improvements, such as:

Regular maintenance, including changing air filters and cleaning coils
Upgrading to a programmable or smart thermostat
Sealing leaks in ductwork

What New Systems Are Available?

HVAC technology is constantly evolving, and new systems and products are always being introduced. Ask your HVAC contractor about the latest energy-efficient options. Across the board, our team recommends heat pumps. These versatile systems offer heating and cooling and can support your comfort like traditional forced-air units while reducing electricity usage. Plus, you can maximize your savings with features like thermal battery storage systems, which store excess energy produced by your HVAC system for later use.

Are There Ways to Save Money on New HVAC Systems?

Yes, there are ways to save money on new HVAC systems. Some options include:

Taking advantage of rebates or tax credits offered by manufacturers and government programs
Financing plans through the contractor or a third-party provider
Properly maintaining and regularly servicing your system to ensure its longevity

Hear From Our Happy Customers

At Air Comfort Experts, your satisfaction is our priority! See for yourself what our customers have to say about working with us.

"Communication was very clear!"
We received excellent service from Air Comfort Experts for a major new install of an AC/heating system at our home. Bulga worked with us at every step to get us the system we wanted. The system works great, and we are very happy with this contractor.

- Tony M.
"Personalized attention!"
We needed a new AC and after some homework decided to invest in a Daiken Fit heat pump. Air Comfort Experts are one of only three Daikin-certified specialists we could find in the LA area. They had the best pricing and the fastest service.

- Martin L.
"Fantastic experience!"
The young man who showed up for the appointment was very professional and answered all of my dumb questions. He showed up on time, didn't try to rip me off, etc. I would recommend them!

- Austin N.
"Great service overall!"
Professional, quick, kept area clean, and no sales pitches! They also offered different options for an aging unit.

- Stephen L.
"I highly recommend them!"
Bulga called me back on a Sunday, after hours and said someone could come out to look at my AC on Monday. O.D and Erika came out and checked my AC. Within an hour, they were able to fix a broken Refco water pump. Great service, great crew, great products!

- Tam M.
"Honest & trustworthy!"
I’m really grateful for their prompt assistance. They have helped me multiple times with our tenant-occupied unit!

- Kelly C.
"This company is amazing!"
From the moment I called them to the time when they came out, they were courteous, professional, friendly, and extremely helpful. Even though they were extremely busy, they went above and beyond to come out to help us the same day.

- Judith M.
"The crew was very professional and knowledgeable."
I had my existing gas furnace replaced with an electric heat pump furnace and AC unit plus adding a separate zone for a lower unit. They began and finished the project within the projected timeframe. The unit works great!

- Ilan K.

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Do I Have to Install Ductwork?

It depends on your home and the type of HVAC system you choose. While some systems require ductwork, others, such as ductless mini-split systems, do not. The right HVAC contractor can assess your home's needs and recommend the best option.

How Long Does an HVAC System Last?

The lifespan of an HVAC system varies depending on factors from its use to the quality of its installation. Generally, a well-maintained heating or cooling unit can last anywhere from 10 to 20 years. Regular maintenance by a qualified HVAC contractor can help extend your system's life.

How Often Should You Schedule Maintenance Services?

We recommend scheduling professional maintenance services twice yearly, ideally in the spring and fall. However, if you notice any issues with your system or have specific concerns, it is best to get the help of an HVAC contractor as soon as possible.

Need More Information? We Have You Covered.

We hope this list of questions and answers proves valuable for you. We invite you to direct these questions—and any others—at us. Our team members would gladly talk about their experiences, credentials, how they can serve you, and more.

Getting in contact with us is easy. Simply call (626) 323-9820 or message us online. Be sure to ask about our no-visit assessment!